faq

Frequently asked questions

What if I am unhappy with my purchase?

We're sorry that we didn't live up to the hype. We'll happily process a return or exchange for you. Just send your return request within 7 days of receiving our products, and we'll begin the return process. For full return details, click here.



How much is shipping?

Great question! Shipping rates are decided by UPS. We ship our products using Priority Ground shipping. Your shipping fees are decide at checkout. We do not offer free shipping, but you will also never be charged a handling, exchange, or restocking fee. You can see our full shipping policy here.



Are your products safe?

Absolutely! Here at Waterloo Girls our cleaning products contain simple eveyday ingredients that are nontoxic for the whole family to love and use. We have made our cleaning products to be safe for even the most sensitive of skin.



Is my information safe?

Yes! We will protect your provate information as if it were our own. We will never willingly share your information with third parties. Whateever information you give to us, will stay with us. You can see our full privacy statement here.



Where to purchase locally?

The Downtown Green Market, Cookeville, TN: ( On the corner of Board & Dixie ) They are open every Saturday from 9am to 12pm. Check their FB & Instagram for more Information. Cookeville Locally Grown (Walnut Street Market) Cookeville, TN: clg.localfoodmarket.com - Find them on FB & Instagram **To keep uptodate with Waterloo Girls events and new products follow us on Instagram @waterloogirlsnaturalcleaner and on FB!